Frequently asked questions
On this page you can find the answers to many of the questions you may have about Hiring one of our Bouncy castles, Slides, Assault courses or other inflatables.
You will see to term Dry hire referred to throughout the list and this is what it means:
Dry hire = Dry hire is when we hire an item out without one of our staff members to supervise its use and the customer is making their own arrangements for supervision.
Where items are hired with a staff member they will be subject to different delivery and collection times to suit the individual hire.
Q – If I order one of your bouncy castles for my child’s birthday party at home, what time will it be delivered and collected?
Answer – Our normal delivery times for dry hire at a private house is between 8am & 12noon, collections start at 6pm. Where you are on route will determine the actual delivery and collection times.
Q- I’d like to keep it later than 6pm, can I keep it later?
Answer – Unfortunately we don’t offer a late collection facility for inflatables on dry hire however, we do offer an overnight hire for an additional charge. The garden must be safe and secure and the customer will be responsible for the equipment and the replacement of it should it be stolen while on hire.
Q – I’m not sure the equipment will fit in my garden; will you come out and measure it?
Answer – Unfortunately we do not come out for site visits unless it’s a large event with multiple items ordered and there may be a charge for this. We do our best to show the sizes of the equipment, area required and access requirements on our website but if you’re still unsure you can contact us before booking and we’ll do our best to answer your questions.
Q- What happens if you arrive and the equipment won’t fit or you can’t get it through the access?
Answer – We do our best to provide as much information as possible reference access, and area required on our website, we cannot be held responsible for the customer not checking the suitability before ordering and unfortunately the full cost of the hire will be payable.
Q- If I make a booking with you how do you take payment?
Answer – Once a booking has been made you will be sent a confirmation email which is also your invoice. A none refundable 20% deposit will be required to secure the item or items for that date, the balance is payable cash on arrival or by bank transfer 7 days before the event unless other arrangements have been agreed at the time of booking, these will usually be stated on the invoice/confirmation.
Q – Ok I’ve booked my inflatable, what happens on the day?
Answer – At least one of our staff will arrive and check the set up area and access for suitability. Assuming all is ok they will set up the equipment and brief you in basic operation procedure and issue you a copy of the user instructions and ask you to sign a copy for our records. You will be asked then to produce some I.D. and pay the outstanding balance for the hire. When all is completed our staff will leave and then return to collect later on.
Q - What happens if we have to cancel because of Covid19
Answer - from around March 2022 all Covid restrictions were removed, meaning there is no reason why this should now prevent a booked event from taking place, so our normal cancellation policy will apply. That said, if the country does find itself under specific government applied restrictions preventing the event taking place we will either refund or hold the deposit for a later date.
Q - I'd like to book an inflatable but my postcode isn't listed, can I still book?
If your postcode isn't listed in the dropdown menu it could be for several reasons. It could be your area is so far from our base we feel we would struggle to give a realistic price on the hire of a basic bouncy castle or, it could be we simply rarely work in the area. Its always worth emailing us the details if the system doesn't list your postcode.
If you ever need clarification on anything concerning our services feel free to contact us here.